499brt Privacy Policy — Your Information Is Our Responsibility

499brt may collect the following types of information to provide you with quality services:

Information you voluntarily provide when you register an account on 499brt, make a deposit, or submit a withdrawal request:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment details: bKash, Nagad, Rocket, or Upay account number
• Residential address
• Information provided when contacting the support team

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Usage time and activity logs on the platform
• Gaming history and transaction records
• Data obtained from cookies and similar tracking technologies

The information collected is used for the following purposes:

• Account Management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: To provide assistance in Bengali through 24/7 live chat.
• Security: To detect and prevent fraudulent activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To enhance the user experience.
• Responsible Gaming: To monitor and support users at risk of excessive gaming.

Your information may be shared with third parties only in the following limited circumstances:

Trusted partners who assist with payment processing, technology infrastructure, and customer service may receive the information necessary for those purposes. They are required to follow the standards set out in this Policy.

Information may be disclosed in response to a court order, government investigation, or other legal obligation.

In cooperating with relevant authorities to detect and prevent fraudulent activity.

Information may be shared for specific purposes when you have given explicit permission.

The 499brt website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve our services.

• Essential Cookies: Required for login state and security.
• Functional Cookies: Remember your preferences and language settings.
• Analytics Cookies: Help monitor and improve platform usage.

You can control cookies by changing your browser settings. However, disabling cookies may cause some platform features to not work properly.

499brt follows advanced security practices to keep your information safe:

• SSL Encryption: All data transmission is secured through SSL/TLS encryption.
• Secure Servers: Your data is stored on secured and encrypted servers.
• Access Control: Only authorized personnel can access specific information.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities.
• Two-Factor Authentication: An added layer of security to protect your account.

499brt retains your information for as long as necessary. Generally:

• Account information: For the duration the account is active and for a set period after it is closed.
• Transaction records: For a defined period as required by law.
• Communication logs: For as long as needed for customer service purposes.
• Security data: As required for fraud prevention.

Once legal obligations are met or the information is no longer needed, it is securely deleted.

As a user of 499brt, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request deletion of your information (subject to legal obligations).
• Right to Restrict Processing: You can ask us to limit how we process your information for specific purposes.
• Right to Object: You can object to certain types of data processing.
• Right to Withdraw Consent: You can withdraw any consent you have previously given at any time.

To exercise these rights, email [email protected] or contact us through 24/7 live chat.

499brt strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect personal information from minors.

Age is verified at the time of account registration. If we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

Your financial information is highly sensitive to us. We take special measures to protect details related to bKash, Nagad, Rocket, and Upay:

• Payment information is processed using industry-standard encryption.
• The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.
• Standard withdrawal processing time is between 15 minutes and 2 hours.
• All transactions are completed in a secure environment.
• Suspicious transactions are monitored automatically.

Our platform may occasionally contain links to third-party websites. 499brt is not responsible for the privacy practices of those external sites. We recommend reading the privacy policy of any external site before visiting it.

499brt may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A notice on the main page of the website.
• A message to your registered email address.
• A notice displayed at login.

If you continue using the service after any changes, you will be considered to have accepted the updated Policy.

499brt places great importance on responsible gaming. Information about your gaming behavior is used solely to protect and support you. To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Get support in Bengali 24/7

We generally aim to resolve your complaint within business days. Requests will be processed after your identity has been verified.